Returns & Exchanges
At OLOR, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. If your purchase doesn't perfectly complement your space, our streamlined process ensures a hassle-free exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully place the items in their original packaging, ensuring all protective inserts are included to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your box, covering any previous shipping marks.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing